Service Policy

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Services

Our normal business hours are 9:00 a.m. - 5:00 p.m. Monday through Friday. Extended hours during the week are available upon advance request. We also offer weekend assistance upon advance request for an additional fee. Advanced notice is required for all errands. A minimum of 24 hours notice must be given. In such cases where less than 24 hours notice is given the client will incur additional fees.

Fees / Payment

We offer a 30 minute complimentary consultation to our new prospective clients. Emergency errands and/or extended hours outside of our normal business hours will incur additional fees and payment must be made at the time services are rendered. Client is responsible for all costs relating to errands and payment is due before service can be provided. Contracts are offered and tailored to meet our client needs. Payment for services offered through contracts will be due monthly prior to each new month before new monthly services can resume. All payments must be made payable to Luminous Consulting, LLC prior to any services rendered. Client is not responsible or required to withhold any taxes from Luminous Consulting, LLC.

Guidelines of Service

All service requests for arranging deliveries must be made through our office. Contacting members of our staff is a violation and will jeopardize their position with Luminous Consulting, LLC. Actions will be taken to discontinue services. Clients with contracts will be in violation of their contract and will therefore forfeit their agreement and suffer early termination fees based on the contract agreement.

Cancellation

Cancellations require a 24 hour advance notice via telephone. A $75 cancellation fee will be incurred for no notices.

Liability

Luminous Consulting, LLC is not responsible for negligence or damages incurred through third parties. Luminous Consulting, LLC will not conduct any work that is illegal or deemed dangerous.

Confidentiality

Luminous Consulting, LLC believes in providing services to our clients with respect to their privacy and will not sell or exchange information with outside sources. Information will not be given out without the consent of our client. Only where information is required to complete an assignment will information be given with the client's knowledge. Luminous Consulting, LLC strives to provide exceptional services to our clients. We are a subcontractor to our client and will make every effort to obtain and maintain contracts with competent, honest, trustworthy and professional clients.

Guarantee

Luminous Consulting, LLC is committed to servicing the busy business professional and will guarantee satisfaction of all services provided.

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Send Request or Call : (347) 994-0730

For additional information on how to receive a free consultation.